Computer Repair and Help Desk for Beginners

Computer Repair and Help Desk for Beginners

Learn the basics of Windows 10 operating system, how to navigate with Windows Explorer, Identify hardware and software solutions, along with various troubleshooting techniques to maximize your workday.

Computers and technology have become a vital part of work, home, and educational endeavors across the world. Understanding how to efficiently use your PC will give you a competitive edge in the workplace and build a solid understanding of technology for years to come.

With over 15 years  of experience in the IT field working in positions such as Tier II Technical Support Analyst, Local Area Network Specialist, Information Systems Liaison, and IT Consultant; I’ve witnessed first hand how technology can be intimidating for users. In this introductory course you’ll learn how to use technology to your advantage and build a solid foundation for the road ahead.

You will discover computer shortcuts, navigation tips, and tools that will allow you to work more efficiently, save time, and begin your journey into the Information Technology field. You’ll follow along with quick exercises and quizzes that will reinforce materials covered in each lesson. The aim of this course is not only to teach you a class about computers, but to share knowledge and tools that will help you throughout the course of your career.

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Requirements

  • Internet access.
  • Windows PC running Windows 10
  • An eagerness to learn.
  • USB Thumb drive & External Hard drive (recommended)

What is the target audience?

  • This course is intended for beginner users.
  • This course is aimed at those who wish to build a solid foundation of how your computer works.
  • Those who wish to explore additional features and tools in Microsoft Windows 10.

In today’s workforce, understanding basic technical terms and how your computer works is vital for career advancement. This course guides students on folder navigation, how to empty your recycle bin, backup data and more. It also provides a general overview of common software, and how to uninstall programs from your computer.

Preview Course

Preview Course

Starting Course

1
Preview Course
2:37
2
Course Overview
01:12
3
Is Your Front Door Unlocked?
04:34
4
Privacy Settings Walkthrough: Lesson
02:48
5
Let’s Get Started, Operating Systems
03:36
6
Shortcuts and Control Panel
06:42
7
File Explorer Exercise
05:15
8
Quiz
46 questions
9
Lesson Wrap-Up
01:04

Section 2: Speed It Up

1
General Maintenance and Disk Cleanup
07:26
2
Hard Disk Tools
03:42
3
Recycle Bin and Common Icons
03:45
4
Task Manager
04:03
5
Task Manager Walkthrough: Lesson
06:01
6
Lesson Wrap-Up
01:07

Section 3: Backups

1
Backups and Hard Drives
03:10
2
How Much Space Do You Need?
02:36
3
Explorer Review – Lesson
00:29
4
Folder Navigation
2:01
5
How to Backup Folders: Lesson
03:49
6
File History and 3rd Party Backups
02:58
7
The Cloud
04:56
8
Lesson Wrap-Up
00:52

Section 4: Hardware

1
Input and Output
02:54
2
The Hard Stuff
03:48
3
Common Hardware
05:31
4
Drivers and Device Manager
02:12
5
Vendor Diagnostics
03:18
6
Lesson Wrap-Up
00:41

Section 5: Software

1
The Soft Stuff
01:48
2
Browsers
02:21
3
Browser Advanced Options
01:41
4
Search Engines
03:34
5
Microsoft Office
03:19
6
Safe Mode for Microsoft Office
01:30
7
Add-Ins
02:20
8
Lesson Wrap-Up
00:54

Bonus Lessons

1
How to Install Ad-Block Plus Add-On
00:46
2
How to Uninstall a Program
03:15
3
Shortcuts Bonus Exercise
06:10
Faq Content 1
Faq Content 2

Welcome to the Course!

We're glad you've chosen D2CC to guide you through your technical education journey.


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Enrolled: 180 students
Lectures: 39
Video: 2.5 hours
Level: Advanced